Booking Terms and Conditions
Caledonia Worldwide and Caledonia – Culture, Languages, Adventure are the trading names of Caledonia Languages Abroad Ltd.
The ‘client’ is the person in whose name the booking is made, or on whose behalf the booking is made.
A ‘ground package’ means services booked for you which may include: accommodation, transfers, activities or excursions and any other services provided in the destination of travel.
When booking a ground package, the contract is between Caledonia Languages Abroad Ltd and the client. Caledonia Languages Abroad Ltd will be referred to as Caledonia from this point on. Please ensure you read our booking conditions carefully before confirming your booking.
To confirm your booking, please complete and submit your booking form online and arrange payment of the non-refundable deposit which is calculated as 30% of the total value of your ground package arrangements.
Your contract with Caledonia starts when the deposit for your booking is received. The deposit will be deducted from the balance of fees which is due 8 weeks prior to your departure. If you do not pay your balance of fees in full by the due date stated on your confirmation invoice, we reserve the right to cancel your booking and to retain your deposit – see cancellation policy below.
An administration fee of £42 (inclusive of any VAT that is due) is applicable to all bookings and is generally included in the fees
Methods of payment
We accept the following methods of payment:
- For credit/ debit card payments, please advise us if you would like to call us with your card details or if you prefer to pay using a secure and encrypted online payment link.
- For bank transfers direct to our Bank of Scotland Trust Account, please use the following details:
Account name: Caledonia Languages Abroad Ltd
Sort code: 80-02-33
Account number: 10030665
- For international bank transfers direct to our Bank of Scotland Trust Account, please use the following details:
Account name: Caledonia Languages Abroad Ltd
International Bank Account No. (IBAN): GB67 BOFS 8002 3310 0306 65
Bank Identifier Code (SWIFT or BIC code): BOFSGB21223
IMPORTANT: Please ensure that transfers to our account are sent free of charges – – please include an additional £2 with your payment for amounts up to £100 or £7 for any amount over £100.
Ensure you do not include any reference to Cuba, if this is your destination of travel, as Cuba is still subject to economic sanctions.
Please inform Caledonia by email or telephone once the transfer has been sent.
- Cheques should be made payable to Caledonia Languages Abroad Ltd and sent to our office address: 33 Sandport Street, Edinburgh EH6 6EP
Amendments to your booking
Once a booking has been confirmed, dates and itineraries in the same location may be changed on request subject to availability. A booking amendment fee of £90 (inclusive of any VAT that is due) will apply. Caledonia may waive this charge at their discretion if the changes result in an extension or upgrade of the package already booked.
If you wish to change the destination of your confirmed booking, our cancellation policy will apply to your original booking and the cancellation charges as stated in our cancellation policy below will apply.
If places on the course or trip of your choice are not available, or the minimum number of participants for a course is not met, Caledonia will endeavour to find you a comparable course or trip for similar dates and at a similar price. If this is not to your satisfaction, we will return your deposit in full.
Caledonia makes every effort to ensure that accurate information is provided for courses, accommodation and other activities provided by our suppliers abroad. All information and prices are correct at the time of publishing.
Caledonia reserves the right to alter prices to accommodate fluctuations in currency exchange rates. However, no surcharges will be imposed in the 30 days before departure.
If you cancel your booking, you must inform Caledonia in writing, either by email or letter. The following cancellation charges will apply from the day that written notification has been received:
If you cancel your ground package which may include accommodation, transfers, activities or excursions and any other services provided in the destination of travel:
- Cancellations up to 8 weeks prior to your trip start date
forfeit deposit and administration fee.
- Cancellations in the 4 – 8 weeks prior to your trip start date
forfeit deposit and administration fee where applicable plus 70% of the balance of booking fees
- Cancellations in the 4 weeks prior to your trip start date
forfeit deposit and administration fee where applicable, and 100% of balance of booking fees.
Caledonia endeavours to ensure that our clients receive the services booked. Caledonia, however, cannot be held responsible for situations outwith our control, the consequences of any delays, expenses incurred or alterations caused by illness, weather, war, terrorism, political events, civil strife, natural disaster, technical difficulties, Covid-19 or similar or any other events beyond our control.
If Caledonia has to cancel a trip due to such circumstances, we will endeavour to provide an alternative similar trip where possible, for example on different dates or in a different location.
In accordance with the Package Travel, Package Holidays and Package Tours Regulations 1992, your fees are held in a trust account controlled by an independent body, thus providing financial protection and security for your payments.
All clients must have full travel insurance before departure. Whilst every effort is made to ensure your well-being, Caledonia Languages Abroad Ltd does not accept responsibility for illness, personal loss, lack of punctuality or injury. Adequate insurance cover should be taken out to cover fees paid, should your booking have to be cancelled due to personal circumstances such as illness or injury, and a copy of your policy details copied to us before you are due to travel.
Suitability of the Trip
If you have any disability, allergy or medical condition that may affect your participation in the trip you are booking, you must tell us at the time of booking so that due advice can be given by us on the suitability of your trip.
Please note by booking flights independently of Caledonia, you assume full responsibility for these travel arrangements i.e. reconfirming flights, organising alternative travel in the case of delay or cancellation.
Càlédöñiâ Worldwide, 33 Sandport Street, Edinburgh, Scotland EH6 6EP
T: +44(0)131 621 7721 I E: email@example.com W: www.caledoniaworldwide.com
Càlédöñiâ is a trading name of Caledonia Languages Abroad Ltd. Company no. SC185787 VAT Reg. No 699 8573 39