Due to the current coronavirus situation, the British Foreign and Commonwealth Office (FCO) are advising against all but essential foreign travel and we find ourselves in uncharted territory. We have been working hard to ensure the safety of our clients and to provide the most up to date advice to those who are due to travel in the next few months. We will continue to monitor to see how the situation unfolds and will do our best to be as flexible as possible.
The Caledonia team is following government guidance and staying at home, but we want to reassure you that if you have any questions about an upcoming trip or if you’d like to discuss future holiday plans you can still get in touch with us by email at firstname.lastname@example.org and one of us will be in touch in due course.
We are looking forward to hearing from you, and to regular life being restored so that we can start running our holidays again. Importantly, we look forward to being able to support our local partners around the world and in Cuba in particular.
For more information on the coronavirus and current travel advice, you may find the following links useful:
World Health Organization (WHO): https://www.who.int/emergencies/diseases/novel-coronavirus-2019
Foreign and Commonwealth Office: https://www.gov.uk/foreign-travel-advice
Our Flexible Booking Guarantee
Up to 31 days in advance of your trip start date, if you wish to change your travel dates we will credit the amount you have paid to us towards the cost of the same holiday for trips departing up to the end of 2021*
For more information, please refer to our FAQs below:
Q: If my travel plans are affected, what will happen?
A: If your holiday is affected, we will be in touch with you direct to discuss the options available to you. Your safety is our utmost concern and we will be as flexible as we can in the current challenging circumstances.
Q: What happens if I want to transfer my holiday to a later date?
A: Please see the above Flexible Booking Guarantee, i.e. up to 31 days in advance of your holiday start date we will carry forward all payments you have made to date minus any unrecoverable costs which were paid to suppliers in advance of your trip*.
Q: My holiday is in the next 8 weeks and I need to pay the balance – what should I do?
A: Please make payment as requested on the due date or your trip will be subject to cancellation and your deposit forfeited. Given the uncertainty of travel over the coming weeks and months, our Flexible Booking Guarantee will apply up to 31 days in advance of your holiday start date, and we will be in touch with you direct to discuss your travel plans if you are not able to travel after all.
Q: Even if the FCO says it is safe to travel, I want to cancel my holiday – can I get a refund?
A: We are guided by FCO travel advice as we are based in the UK. Therefore if there is no restriction in travelling to your holiday destination but you still want to cancel your trip, our normal booking conditions will apply. We will provide you with a cancellation invoice which you should present to your travel insurance provider. The terms of your travel insurance policy will confirm whether you are able to make a claim for these costs.
Q: I cannot travel due to FCO travel advice, so what should I do now?
A: We will send you a cancellation invoice which you should present to your insurance provider for any claim you are making. The terms of your travel insurance policy will confirm whether you are able to make a claim for these costs.
Q: What happens if I cannot travel due to a pre-existing medical condition?
A: If you cannot travel due to a pre-existing medical condition, and your doctor has provided you with the required medical documentation advising you not to travel, please let us know as soon as possible. We will then send you a cancellation invoice which you should present to your travel insurance provider. The terms of your travel insurance policy will confirm whether you are able to make a claim for the costs you have paid for your holiday.
*Please note that if there are any unrecoverable costs which were paid to our suppliers in advance of your trip, these will not be credited. We will endeavour to keep any such costs to a minimum
This page was updated on 03 April 2020