Learn more about our flexibility promise and our latest travel updates. Click here for more details.

Caledonia is recruiting!

Reading Time: 2 minutes

Assistant Travel Manager

Caledonia  Worldwide has been operating since 1996 and is a small specialist tour operator focusing on cultural and educational travel.  Over the last few years the business has seen steady growth, particularly for bookings to Cuba, and we are now looking for an enthusiastic individual to join our team in our bright, sunny offices in Leith, Edinburgh.

Interested candidates are invited to email director Kath Bateman on kath@caledoniaworldwide.com with their CV and a covering letter explaining why they are the best person for the job.

Location: Leith, Edinburgh
Application Deadline: 30 April 2019
Salary: Subject to experience
Employment Type: Permanent – Full Time
Hours of Work: 37.5 hours per week. Office opening hours Monday – Friday, 09.00 – 17.30
Start date: 1 July 2019 or earlier

Main duties and responsibilities:

Customer Service
Provide a high level of customer service by dealing with client enquiries and bookings efficiently and accurately and above all with enthusiasm  Prepare and review individual and group itineraries
Liaise closely with our Bookings Manager to ensure smooth management of all enquiries, bookings and follow up

Business Development
Contribute and assist with product development
Develop and maintain good relationships with suppliers and clients
Represent the company professionally by attending UK and international exhibitions and events as required

Digital Marketing
Assist in the development of our website and social media activity
Prepare e-newsletters and blogs
Update and maintain our website

Be involved in any other aspect of a small business as and when required

Required skills / experience:

Previous experience in the travel or tourism sectors
Excellent written and oral communication skills in English
High level of Spanish , both written and spoken
Excellent computer skills including Microsoft Office
Good social media skills
Ability to work independently and as part of a small team
Excellent organisational skills and ability to complete tasks with thorough attention to detail
Good interpersonal skills
Educated to degree level or equivalent


Firsthand knowledge of Cuba as a destination – previous experience of living, working or travelling in Cuba



About the Author
Kath Bateman founded Caledonia in 1996 and still has a very active role in the company. As a linguist and avid traveller, Caledonia brings together many strands of Kath’s personal and professional interests. She is a Modern Languages and Tourism graduate and has worked as a tour leader and trilingual guide, ski rep and salsa teacher, cultural events organiser, salsa club promoter and English language teacher. She lived and studied in France and Austria and has travelled widely elsewhere in Europe, Latin America and particularly in Cuba. Kath is still very much involved in the business and is as motivated by what Caledonia does as when she first set up the company in the spare room at home all those years ago.