Caledonia is recruiting!

Travel Coordinator

Caledonia  Worldwide has been operating since 1996 and is a small specialist tour operator focusing on cultural and educational travel.  Over the last 5 years the business has seen steady growth, particularly for bookings to Cuba, and we are now looking for an enthusiastic individual to join our team in our bright, sunny offices in Leith, Edinburgh.

Interested candidates are invited to email director Kath Bateman on kath@caledoniaworldwide.com with a copy of their CV and a covering letter.

Location: Leith, Edinburgh
Application Deadline: Friday 14 April 2017
Salary: Subject to experience
Employment Type: Permanent – Full Time
Hours of Work: 37.5 hours per week. Office opening hours Monday – Friday, 09.00 – 17.30
Start date: 3 July 2017


Main duties and responsibilities:

Customer Service
Provide a high level of customer service by dealing with client enquiries and bookings efficiently and accurately. Demonstrate good time management especially during our busiest periods.
Prepare and review customised individual and group itineraries
Liaise closely with our Bookings Manager to ensure smooth management of all enquiries, bookings and follow up

Business Development
Contribute and assist with product development
Develop and maintain good relationships with partners, suppliers and clients
Produce regular reports on business activity
Represent the company professionally by attending UK and international exhibitions, events and participating in other promotional activities

Digital Marketing
Assist in the development of our website and social media activity

Other
Be involved in any other aspect of a small business as and when required


Required skills / experience:

Previous experience in the travel or tourism sectors
Firsthand knowledge of Cuba as a destination
Excellent written and oral communication skills in English
Fluency in Spanish language, both written and spoken
Excellent computer skills including Microsoft Office
Good social media skills
Ability to work independently and as part of a small team
Excellent organisational skills and ability to complete tasks with thorough attention to detail
Good interpersonal skills
Qualified to degree level or equivalent


Desirable:

Previous experience of living, working or travelling in Cuba
Competency in one of the following additional languages: French / German / Italian

 

About the Author
Kath Bateman founded Caledonia in 1996 and still has a very active role in the company. As a linguist and avid traveller, Caledonia brings together many strands of Kath’s personal and professional interests. She is a Modern Languages and Tourism graduate and has worked as a tour leader and trilingual guide, ski rep and salsa teacher, cultural events organiser, salsa club promoter and English language teacher. She lived and studied in France and Austria and has travelled widely elsewhere in Europe, Latin America and particularly in Cuba. Kath is still very much involved in the business and is as motivated by what Caledonia does as when she first set up the company in the spare room at home all those years ago.